Shipping Policy

All orders are shipped within 3-5 days of you placing the order depending on your location and fastest available service. Delivery time can take up to 5-7 business days from when your order is shipped however, you may receive your order much earlier.

All orders are shipped with a tracking number. Once you receive your tracking number via email, it might take up to 48 hours for your tracking to show movement during the shipping process.

Rest assured, your package is in en route to you.😊

WHEN WILL I RECEIVE MY ORDER?

Orders are shipped out directly from our domestic location, and we will ensure that you receive your order as fast as possible! Please allow 8-12 business days at max for delivery in Canada.

WHAT HAPPENS IF I DIDN’T RECEIVE MY ORDER?

We have our own custom tracking system for all shipments. It is highly unlikely you will not receive your order other than a mistake by the postal service delivery error. 

If you have any questions regarding your order or shipping, please reach out to us at  hello@luminoushealherbs.com immediately and let us know what’s going on. We will do what it takes to make it right for you.