FAQs

Where is your herbal medicine sourced?

We carefully source our herbs from trusted suppliers who adhere to stringent quality standards. We offer a variety of herbal supplements. Please visit the homepage to view all products. 

Do you offer a email newsletter?

Yes. Head over to the homepage and navigate to the bottom of the page, and subscribe to our email newsletter to receive a 15% off discount fun facts, ideas and more. 

How can I place an order?

To place an order, simply browse products, select the item(s) you wish to purchase, and click on the "Add to Cart" or "Buy Now" button. Follow the checkout process, enter your shipping information, select your preferred payment method, and confirm your order.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and more. You can choose your preferred payment option during the checkout process.

How long will it take to receive my order?

The delivery time depends on your location and the shipping method selected. Typically, orders are processed and shipped within 3-5 days, and delivery can take up to 5-7 business days from when your order is shipped.

Do you offer international shipping?

At this time, we do not offer international shipping.

What is your return/exchange policy?

We do not accept returns or exchanges.

How can I track my order?

Once your order is shipped, we will send you a confirmation email containing a tracking number. You can use this tracking number to track the progress of your shipment on the shipping carrier's website.

Are my personal and payment details secure?

Yes, we take the security of your personal and payment information seriously. Our website uses industry-standard encryption technology (SSL) to ensure the secure transmission of data. We do not store any credit card information on our servers, as it is handled securely by our payment processors.

How can I contact your customer support?

You can reach our customer support team by emailing hello@luminoushealherbs.com or by using the contact form on our website. We strive to respond to all inquiries within 24 hours.